FAQ

📦 How long does shipping take?

Our delivery time is typically 3–12 business days, depending on the product and current demand.
Once your order ships, you will receive a tracking number via email.

🚚 Do you offer order tracking?

Yes! Every order comes with a tracking number, so you can follow your package at any time.

💳 What payment methods do you accept?

We accept:

-Credit & Debit Cards (Visa, MasterCard, Amex), PayPal, Shop Pay, Apple Pay / Google Pay / Amazon Pay

🔄 Can I cancel or change my order?

Order changes or cancellations are possible within 12 hours after purchase.
After that, the order is already being processed.

📭 What if my order arrives damaged?

No worries!
Just send us a photo of the damaged item within 48 hours, and we’ll send you a free replacement.

📦 What if my package gets lost?

If your package does not arrive, we will resend your order for free or issue a refund — whichever you prefer.

↩️ Do you offer returns?

Yes, we offer a 14-day return policy.
Items must be unused and in their original packaging.

📞 How can I contact you?

Our support team is available anytime via email:
👉 info@richmarkt.com 

We usually reply within 24 hours.

🌍 Do you ship worldwide?

Yes, we offer worldwide shipping.
Shipping is free worldwide!