Shipping policy

Processing Time

All orders are carefully prepared and processed within 1–2 business days. Once your order is ready, it will be shipped promptly.

Shipping Methods & Delivery Time

We offer worldwide shipping. Delivery times may vary depending on your location:

  • Domestic : 3–5 business days

  • International: 7–15 business days

Please note that delivery times are estimates and may be affected by customs, holidays, or carrier delays.

Shipping Costs

We offer free shipping on all orders. There are no hidden fees — the price you see is the price you pay.

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your package in real-time.


Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at info@richmarkt.com. We will resolve the issue promptly and ensure you receive your order.

Additional Information

  • Please ensure your shipping address is correct. richmarkt is not responsible for delays due to incorrect addresses.

  • Customs fees or import taxes may apply for international orders. These are the responsibility of the customer.

Thank you for choosing Richmarkt — we’re excited to help you carry a piece of your furry friend wherever you go!